Shipping policy

At Sophie Boutique, we proudly serve customers across the United Kingdom with reliable and transparent shipping. Below you’ll find all the information you need about how your order is processed and delivered.

1. General Shipping Information

We currently ship throughout the United Kingdom.

Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.

2. Processing Time

Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.

During busy periods or promotional events, processing times may be slightly extended. Any significant delays will be communicated by email.

3. Shipping Rates

Free Shipping
We offer free standard shipping on all UK orders, with no minimum purchase required.

4. Estimated Delivery Times

Once your order has been processed, delivery times are estimated as follows:

  • Processing Time: 1–2 business days (Monday to Friday)

  • Transit Time: 5–8 business days (Monday to Friday)

  • Total Estimated Delivery Time: 6–10 business days

  • Order Cut-off Time: 6:00 PM

  • Time Zone: GMT (Greenwich Mean Time – London)

Please note that delivery times are estimates and may be affected by factors beyond our control, such as carrier delays or adverse weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas.
Certain items may be subject to shipping restrictions in accordance with UK regulations or carrier policies.

6. Failed Delivery or Returned Packages

If a delivery fails due to incorrect address details or unsuccessful delivery attempts, the package may be returned to us.
In such cases, we will contact you to arrange a reshipment. Additional shipping fees may apply.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at contact@sophieboutique.uk.
We will investigate the issue with the shipping carrier and work toward a suitable resolution as quickly as possible.

8. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our operations or to comply with Google Shopping and platform requirements.
The most recent version will always be available on this page.

Last updated: 20 January 2026

9. Contact Information

Store name: Sophie Boutique
Website: https://sophieboutique.uk

Company address:
Willemshofweg 5
3600 Genk
Belgium

Warehouse address:
25 Baker Street
London W1U 8EW
United Kingdom


Email: contact@sophieboutique.uk

Customer service hours:
Monday – Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We aim to respond to all enquiries within 24 hours.